FINANCIAL SERVICES
Client relationships with the audit trail attached
Household and entity modelling, suitability evidence, and communications you can reconstruct on request.
What’s different here
In advice and wealth, the record isn’t just an aid to service — it’s evidence. Suitability, disclosure and consent all have to be reconstructable long after the conversation. That makes field history, immutability and retention design decisions, not admin settings.
Relationship complexity is the second factor. A client is rarely one person: households, trusts, corporate entities and intermediary relationships all interact, and a flat contact model can’t express them.
Third, the industry has real onboarding friction — KYC, AML, document collection. Most of the measurable value in a CRM programme here comes from compressing that timeline without weakening the checks.
Where CRM usually breaks
- Flat contact model unable to express households, trusts or intermediaries.
- Onboarding in email — documents chased manually, status unknown.
- Suitability evidence scattered across file notes and inboxes.
- Adviser adoption low because the CRM adds work rather than removing it.
- Retention and deletion undefined, creating both risk and storage cost.
What we build
Household, entity and relationship modelling · Client onboarding with KYC/AML document workflow · Suitability and file-note capture with field history · Adviser desktop consolidating portfolio, service and task data · Review-cycle automation with escalation · Consent, retention and archiving policy in the model · Shield, Event Monitoring and audit reporting
Common questions
Financial Services Cloud or standard?
FSC’s relationship model saves significant build where households and entities are central. For simpler propositions, standard objects can be sufficient — we compare cost against build honestly.
Can advisers see only their own clients?
Yes, with a sharing model designed against your supervision requirements, including manager visibility.
How do you evidence suitability?
Structured capture at the point of advice with field history and immutable notes, plus a defined export path for regulatory requests.
Start here
Tell us what your CRM is getting wrong
Thirty minutes with a consultant, not a salesperson. You’ll leave the call with at least one thing you can fix yourself — whether or not you hire us.
Prefer email? hello@zeptglobal.com · Typical reply time: one business day