CONTACT
Tell us what your CRM is getting wrong
Thirty minutes with a consultant, not a salesperson. You’ll leave with at least one thing you can fix yourself, whether or not you hire us.
Layout
Two columns at ≥1024px: form left (7 cols), context right (5 cols). Stacks on mobile with the form first.
Right column contains:
- What happens next — 1) A consultant reads it, not a bot. 2) We reply within one business day. 3) If we’re not the right fit, we say so and suggest who is.
- Direct contact — phone (
tel:link),hello@email, registered address, hours with timezone. - Other routes — Request a Health Check · Support (existing clients) · Careers · Press.
- Trust block — DPA available on request · NDA signed before discovery · Data held in [region] · Response SLA for existing clients.
Primary form: “Book a discovery call”
| Field | Type | Required | Notes |
|---|---|---|---|
| Full name | text | ✓ | autocomplete="name" |
| Work email | ✓ | autocomplete="email", validate domain format | |
| Company | text | ✓ | autocomplete="organization" |
| Phone | tel | — | autocomplete="tel" |
| What are you trying to fix? | textarea | ✓ | Placeholder: “A sentence is fine.” |
| Do you already use Salesforce? | radio | ✓ | Yes / No / We’re evaluating it |
| Roughly how many users? | select | — | 1–25 / 26–100 / 101–500 / 500+ / Not sure |
| Timeframe | select | — | Now / This quarter / Next 6 months / Exploring |
| How did you hear about us? | select | — | Search / Referral / Event / LinkedIn / Other |
| Consent | checkbox | ✓ | “I’m happy for Cirrusline to contact me about this enquiry.” Links to Privacy Policy. |
| Marketing opt-in | checkbox | — | Separate, unticked by default, plain language. Never bundled with the consent above. |
Behaviour: honeypot + timing check (no CAPTCHA unless abuse appears — CAPTCHAs cost conversions and create accessibility problems) · inline validation on blur, not on keystroke · error summary at the top on submit with links to fields · aria-live="polite" success message replacing the form · confirmation email within 60 seconds · submission stored in CRM (naturally) with source and UTM capture.
Success message: “Thanks — that’s with us. A consultant will reply by [next business day]. If it’s urgent, call [number].”
Error message pattern: “Enter a work email address so we can reply.” — states what to do, never apologises, never blames.
Secondary forms
- Request a Health Check — adds: current org age, approximate user count, main concern (dropdown: adoption, data quality, cost, performance, security, don’t know).
- Support request (existing clients) — adds: priority (with the P1–P4 definitions visible), affected users, steps to reproduce.
- Newsletter — email + consent only. One field, one checkbox, no fake urgency.
- Speculative application — see Careers.
Start here
Tell us what your CRM is getting wrong
Thirty minutes with a consultant, not a salesperson. You’ll leave the call with at least one thing you can fix yourself — whether or not you hire us.
Prefer email? hello@zeptglobal.com · Typical reply time: one business day